If you’re looking to outsource your eCommerce order fulfillment, there are several key factors to consider. First, find a company that has worked with a business similar to yours. Second, look for a geographic range of 70 percent or more. Third, avoid monthly or yearly retainers. Finally, find a company that offers excellent customer service. This article offers some suggestions on how to select an order fulfillment service. Below are some of the most important considerations when choosing an eCommerce order fulfillment service.
Find a company that already works with businesses similar to yours:
Before choosing a company to fulfill orders for you, ensure they can provide your needed services. For instance, you should look for companies that provide kitting services that combine multiple SKUs into one package. Not all order fulfillment companies offer these services, but the top ones do. Ask questions about their services, and check the companies’ track record with other businesses in your industry.
When selecting a company for your eCommerce order fulfillment, you should find one that offers subscription services. Subscription fulfillment involves shipping products to customers regularly. This could mean different products each month or the same products every month. Ecommerce order fulfillment companies are experts in this field and have the experience to meet your unique needs. A good fulfillment partner will also provide technology and data to help you analyze your orders.
Look for a company that offers customer service:
If you’re looking for a reliable, professional e-commerce order fulfillment service, look for a company that provides exceptional customer support. Dissatisfied customers can cost you a lot more money. BR Williams, for example, provides end-to-end logistics services to help eCommerce businesses grow. It also offers customer service that goes beyond standard questions about orders.
Before choosing an eCommerce order fulfillment service, consider the types of tasks that the company provides. For example, does it offer branding elements? Do they offer kitting, which combines many SKUs into one package? Some of the best order fulfillment companies offer these services. However, if you’re unsure about how to start, contact several companies for an estimate and a proposal.
Avoid monthly or yearly retainers:
Many eCommerce order fulfillment services use a monthly or yearly retainer model, but there are advantages to a la carte marketing. The most obvious benefit is that it eliminates the risk of major revenue losses. You can use the monthly retainer template to set up a contract for development clients. Retainers are common in many industries, such as the legal industry, where clients agree to pay a fixed amount of money upfront in exchange for a certain amount of service.