Hosstile Hosstility (HH) is an art that hotel hosting has perfected. It is the delicate balance of being both hospitable and hostile. On one hand, you must be welcoming and accommodating to your guests, while on the other hand you must be firm and maintain control of the situation. This can be a difficult task, but with practice, it becomes easier. We will discuss what HH is and how you can use it to improve your hotel hosting skills!
What is Hostile Hostility?
As we mentioned before, HH is the balance of being hospitable and hostile. This means that you must be able to switch between the two depending on the situation. For example, if a guest is being unruly, you may need to be more firm in order to maintain control. On the other hand, if a guest is having a problem with their room, you will need to be more accommodating in order to help them out. It can be difficult to know when to switch between the two, but with practice, it becomes easier.
How can I use HH in my hotel hosting?
Now that we have discussed what HH is, let’s talk about how you can use it in your hotel hosting. As we said before, it is important to be able to switch between being hospitable and hostile depending on the situation. This means that you need to be able to read people and know when to adjust your behavior. For example, if a guest is being unruly, you may need to be more firm in order to maintain control. On the other hand, if a guest is having a problem with their room, you will need to be more accommodating in order to help them out.
By learning HH, you will be able to provide better service for your guests and ensure that they have a enjoyable stay at your hotel. HH is an important skill to learn and practice if you want to be a successful hotel host.
Is there any drawback related to this?
HH might sound a bit harsh. However, keep in mind that this is not about being rude or unprofessional. It is simply about knowing how to handle different types of guests and situations.
In conclusion, HH is a necessary skill for any hotel host. By understanding and practicing HH, you will be able to provide better service for your guests and ensure that they have an enjoyable stay at your hotel. So don’t be afraid to put on your HH hat the next time you’re working as a hotel host!
We hope this information has been useful to you.
