Many motels, like any other business premise dealing with accommodation, struggle with guest retention. While guests will be attracted for the first time and spend a night or two, not all guests will come back for a second time. Probably, they were not satisfied with the services. So, what can a hotel do to ensure customers keep coming back? Here are tricks that assure you of recurrent guests in a motel Mount Gambier.
Personalisation of services brings about customer satisfaction. Many accommodation places do not take the time to listen to what a client wants. Their services are general, and not many will love them. Taking time to personalise and give the guests what they want. For instance, if it is on valentines, you can customize the beddings and offer flowers.
Communication is a vital tool in the hospitality industry. Establish an honest and sincere engagement with your guests. The conversation starts the moment they book your motel. Call them back and get the most information from them. While talking to guests, show them you’re concerned and give them total attention. They will be happy and come back again.
What complementary services are there for the customers? While you’re focusing on making extra money, there are services you need to have to keep clients happy and satisfied. Among them is free Wi-Fi. To some extent, you can offer a free shuttle drive to the airport or any other destination to clients who will book for a lengthy period. These services attract many guests.
What about freebies? Apart from free complementary services, you can focus on giving free little things. Items that clients will love and tell their friends about. For instance, you can provide hotel calendars, drinking water, among other things. Clients do not expect freebies, and it will meet them by surprise, and they’ll appreciate it.
In this era, technology is vital in every sector. Hotels that have appropriate technology are the client’s favorite. Clients love it when they are ushered with smart keys, and later find out that the rooms have all the gadgets that are essential during the time of stay. Some tend to have faulty devices and weak devices, which is a turn off to the guest.
Proactive customer service is vital in any motel. Attendants need to understand customer needs. Customers don’t have to wait for long without being heard. We know what the clients want, and our staff visits all the rooms to listen to you. We don’t wait till you raise a concern or complaint. Book the services today and enjoy your stay in our motel Mount Gambier.